Privacy Policy
M.H.C.A Gas Plumbing & Heating Services Ltd
Last updated: 21 October 2026
M.H.C.A Gas Plumbing & Heating Services Ltd we respects your privacy.
This policy explains how we handle personal information when you visit our website, contact us, request a quote or arrange plumbing, gas, heating or building services.
We are responsible for deciding how the personal information covered by this policy is used. Data protection law refers to this responsibility as being the “controller”.
Website: https://www.mhca-plumbingandgas.co.uk
Email: mhcagasheating@outlook.com
Telephone: 07462 922276
1. Information we collect
Depending on your enquiry and the services you use, we may collect:
Your name, telephone number and email address.
Your property address, postcode and relevant access arrangements.
Details of the work you need and information you provide about the property.
Appointment details and records of correspondence.
Quotes, invoices and records relating to work and payments.
We usually receive this information directly from you. We may also receive relevant details from someone contacting us on your behalf, such as a property manager or business representative.
Our website platform and any enabled website tools may collect technical information, including your IP address, browser and device details. Information about page visits and interactions may also be collected where the relevant features are enabled.
Please provide only information relevant to your enquiry or the work involved.
2. How we use information and our legal reasons
We use personal information for the following purposes.
Providing quotes and services
Where you are an individual customer, we use information necessary to prepare a quote at your request, arrange appointments and carry out agreed work. Our legal reason is taking steps before entering into a contract or performing our contract with you.
Responding to general enquiries and business contacts
We use relevant contact and property information to answer questions and communicate with people representing business customers or property owners. Our legal reason is our legitimate interest in responding to enquiries and organising our services.
Managing complaints, disputes and security
Where necessary, we use relevant records to investigate concerns, resolve disputes, protect our business and establish or defend legal claims. Our legal reason is our legitimate interest in carrying out these activities, balanced against your rights and interests.
Keeping legally required records
We retain and use relevant information where necessary to meet applicable tax, accounting or other legal record-keeping requirements. Our legal reason is compliance with those legal obligations.
Optional activities requiring consent
Where we ask for your consent for a particular optional activity, you can withdraw it at any time. Withdrawing consent does not affect processing that was lawful before you withdrew it.
We do not treat submitting a service enquiry as consent to optional marketing.
3. Information needed to respond
Our enquiry forms identify required and optional fields.
We need sufficient contact details and information about the property to respond and establish whether we can help. If you do not provide this information, we may be unable to progress your enquiry or arrange the work.
You can contact us by email or telephone instead of using a website form.
4. Who may receive your information
Where necessary for the purposes explained in this policy, information may be handled by:
Website hosting, email and information-storage providers.
People carrying out agreed work on our behalf.
Professional advisers assisting with accounting, complaints or legal matters.
Public authorities or other organisations where disclosure is required by law.
We limit disclosures to information relevant to the purpose involved.
Our website uses Squarespace, and our business contact email uses Microsoft Outlook.
Squarespace processes information to provide its website services. It may also process certain information for its own purposes, as explained in its privacy policy. Microsoft’s handling of information through Outlook is explained in its privacy statement.
Further information is available at:
Squarespace Privacy Policy:
https://www.squarespace.com/privacy
Microsoft Privacy Statement:
https://www.microsoft.com/en-us/privacy/privacystatement
5. Processing outside the UK
Our website and email providers operate internationally. Information may therefore be processed outside the UK, including in the United States and other countries where those providers or their service providers operate.
Depending on the provider and transfer, protections may include recognised adequacy arrangements, the UK Extension to the EU–US Data Privacy Framework, or approved contractual safeguards.
Squarespace’s data-processing terms and Microsoft’s privacy statement explain their applicable transfer arrangements.
Squarespace Data Processing Addendum:
https://www.squarespace.com/dpa
Microsoft Privacy Statement:
https://www.microsoft.com/en-us/privacy/privacystatement
Contact us if you would like further information about international processing or the relevant safeguards.
6. How long we keep information
We keep information only for as long as it is needed for its purpose.
Our retention decisions take account of:
Whether an enquiry, quotation or appointment remains active.
Whether work, follow-up or a complaint remains outstanding.
Applicable tax, accounting, safety or other record-keeping requirements.
Relevant warranty obligations and the need to establish or defend legal claims.
Enquiry records that do not lead to work should not be retained indefinitely simply because they might be useful later.
Completed-job and financial records may need to be kept longer than unsuccessful enquiries because different legal and business requirements apply.
Information is deleted or anonymised when it is no longer needed for a justified purpose.
7. Cookies and website features
Our website uses Squarespace to display pages and support website operation and security. Cookies and similar technologies may be used for these purposes.
Additional website features may use analytics, performance or other technologies. Their use depends on the features enabled on the website and the applicable legal requirements.
Where consent is required, we will ask for it before using the relevant technologies and provide a way to refuse or withdraw consent. Simply visiting the website does not give consent to optional tracking.
You can also manage cookies through your browser settings. Blocking some cookies may affect website features.
Information about Squarespace cookies is available at:
https://support.squarespace.com/hc/en-us/articles/360001264507-The-cookies-Squarespace-uses
External services and links may have their own privacy information. Please review that information when using those services.
8. Marketing communications
A request for a quote or service does not automatically give permission for promotional emails or text messages.
If we send marketing communications, we will follow the rules applicable to that communication and provide a straightforward way to stop receiving them.
You can object to the use of your personal information for direct marketing at any time by contacting us.
9. Protecting information
We aim to protect personal information through appropriate access controls, suitable service providers and limiting access to people who need the information for their work.
We do not ask you to provide full payment-card details through a general enquiry form or ordinary email.
10. Your data protection rights
Depending on the circumstances, you can ask us to:
Give you access to your personal information.
Correct inaccurate or incomplete information.
Delete information.
Restrict how information is used.
Provide certain information you supplied in a portable electronic format, where the legal conditions apply.
You can object to processing based on legitimate interests for reasons relating to your circumstances. You can object to direct marketing at any time.
Where processing relies on consent, you can withdraw that consent at any time.
These rights are subject to legal conditions and exceptions. For example, we may need to retain some information to meet a legal obligation or deal with a legal claim.
To make a request, contact us using the details below. We may need reasonable information to confirm your identity before responding.
11. Privacy questions and complaints
If you have questions about this policy, want to exercise your rights or wish to raise a privacy concern, contact:
M.H.C.A Gas Plumbing & Heating Services Ltd
Email: mhcagasheating@outlook.com
Telephone: 07462 922276
You also have the right to complain to the UK data protection regulator, the ICO.
Guidance and contact options are available at:
12. Changes to this policy
We will review this policy when our services, website features or information-handling practices change.
The current version will be published on this page with an updated date. Where required, we will bring significant changes to your attention.